Frequently Asked Questions

An eSIM (embedded SIM) is a digital SIM that allows you to activate a cellular plan without having to use a physical SIM card. It's built into your phone and can be programmed with carrier information digitally.

Most modern smartphones support eSIM, including iPhone XS and later, Google Pixel 3 and later, Samsung Galaxy S20 and later. You can check in Settings > Cellular/Mobile > Add eSIM. Your phone must also be carrier unlocked.

No! You can use both your physical SIM and eSIM at the same time. This is called Dual SIM mode. Keep your regular number for calls and texts while using RoamSIM for data.

Instantly! As soon as your payment is confirmed, you'll receive your eSIM QR code via email and it will also be available in your account dashboard.

We accept all major credit and debit cards (Visa, Mastercard, American Express) through our secure payment processor. We also accept Apple Pay and Google Pay.

Yes! You can purchase an eSIM and forward the QR code email to anyone. Just make sure they have a compatible, unlocked device.

After purchase, open your phone's Settings > Cellular/Mobile > Add eSIM, then scan the QR code we sent you. The eSIM will be installed in seconds. Detailed instructions are included with your purchase.

Your data plan starts when you first connect to a mobile network in your destination country. Install the eSIM before you travel, and it will activate automatically when you arrive.

Yes, and we recommend it! Install your eSIM at home with WiFi, then your plan will activate when you arrive at your destination and connect to a network.

Our 24/7 support team is here to help. Contact us via email or chat and we'll guide you through the installation process.

RoamSIM provides 4G/LTE speeds on local networks. Actual speeds depend on network conditions and coverage in your specific location.

RoamSIM is a data-only service. However, you can use apps like WhatsApp, FaceTime, or Skype to make calls and send messages over data.

Yes! All our eSIM plans support hotspot/tethering, so you can share your connection with other devices.

You can purchase a top-up plan from your dashboard. If your current plan supports it, you can add more data without getting a new eSIM.

No, unused data expires at the end of your plan's validity period and does not roll over to a new plan.

Refunds are available for eSIMs that have not been installed or activated. Once an eSIM is installed on a device, it cannot be refunded. See our refund policy for full details.

Contact our 24/7 support team immediately. We'll troubleshoot the issue and if it's a technical problem on our end, we'll provide a replacement or refund.

You can reach us via email at support@roamsim.com or through the contact form on our website. We respond to all inquiries within 24 hours, usually much faster.